Returns Policy

Return Policy

You can return your order within 30 days of receipt. Please note that return shipping costs are the responsibility of the customer. Our warehouse is located in Asia, so be aware of potential shipping costs. The cost of return shipping typically ranges between $20 and $40. We recommend using a Track & Trace service for your return, as we cannot be held responsible for lost returns.

Follow these 3 simple steps to return your product:

Step 1: Contact Us

Email us at info@willowandnorthboutique.com with your order number and the reason for your return. We’ll guide you through the next steps.

If you would like a full refund, please contact us within 48 hours of receiving your package and provide proof (picture) of the reason for your return with the order number.

If we don’t receive this within 48 hours, we can still work together to arrange an alternative solution that keeps both parties happy.

Step 2: Send Your Package
Once you’ve received instructions from us, return the items to the address we provide. Make sure to use a shipping method with a Track & Trace code. As the sender, you are responsible for the return, so we strongly recommend choosing a traceable shipping option.

Step 3: Receive Your Refund
Once we receive your return in good condition, we will process the refund to your bank account within 14 business days.

Cancellation Policy

We understand that sometimes you may reconsider your purchase. However, please be advised that cancellations are possible within 1 HOUR of ordering.

For any questions or assistance, contact us at info@willowandnorthboutique.com

Important Notes:

To be eligible for a refund or exchange, the returned product must be in its original condition with all labels and tags attached. The product should show no signs of use.
We reserve the right to refuse returns if we believe the items have been used or damaged beyond our control.
If an order is delivered incorrectly or damaged, you will receive immediate assistance and full compensation.
If the product quality is not as expected poor stitching, wrong color, or damage), you are eligible for a full return. For other reasons, we will work together to find an alternative solution that keeps both parties satisfied.
All returns are sent to our central warehouse in Asia at the customer’s expense.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If you have any questions or need further assistance, feel free to contact us at info@willowandnorthboutique.com